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Medical secretary / administrator

44 3rd Tverskaya-Yamskaya St., Moscow · 1st floor

About the role

We are looking for a full-time medical secretary / administrator for our pain clinic in Moscow. Two doctors work at the clinic. You will support them and keep the practice running smoothly: booking appointments, documentation, correspondence, and day-to-day admin support. This is a dynamic role with about 100 patient contacts per week. Strong organisation, communication, and a patient-first mindset are essential.

Our mission is to deliver outstanding patient care in an environment where quality, respect, attention, and professionalism are at the centre of everything we do.

Key responsibilities

  • Support doctors with procedure planning, booking, and related clinical documentation.
  • Manage referrals, waiting lists, and appointment schedules to maximise doctor capacity and minimise timetable conflicts.
  • Work with insurance companies: treatment authorisations, procedure approvals, and reimbursement support.
  • Work closely with clinic doctors and take part in regular team meetings.
  • Prepare and send letters, reports, prescriptions, referrals, and other correspondence for doctors.
  • Identify opportunities to improve admin processes and support efficient clinic operations.
  • Maintain accurate documentation and support audit, accreditation, and quality-control activities.
  • Monitor and restock clinic supplies, including medications and office stock.

Essential requirements

  • At least 2 years’ experience in administration, medical admin, customer service, patient-facing work, or a similar office role.
  • Fluent English with excellent written and spoken communication skills.
  • Excellent organisational and time-management skills, with the ability to handle several tasks at once.
  • High accuracy, attention to detail, and respect for confidentiality.
  • Clear telephone manner and a patient-centred approach.
  • Problem-solving skills, initiative, and the ability to work in a multidisciplinary team.
  • Ability to work under pressure in a busy clinical environment.
  • Tact, confidentiality, and professionalism when dealing with patients and sensitive information.
  • Openness to feedback and continuous professional development.

Desirable

  • Experience in a medical setting.
  • Knowledge of medical terminology.
  • Experience with electronic medical systems.
  • Experience working with insurance companies.
  • Experience in a private consulting clinic.
  • Pharmacy technician qualification is an advantage.

What we offer

  • Competitive salary.
  • Learning support programme.
  • Career growth opportunities.
  • Regular training and professional development.
  • A supportive, team-oriented working environment.
  • Work alongside two experienced doctors.

Working hours

Monday–Friday, 08:30–17:30, on site. Remote work is not available because the practice is patient-facing. The candidate must be available throughout clinic opening hours from the start to the end of the shift.

Apply for this role

Fill in the form and attach your CV as a PDF. Only one application per email address is allowed.